In general, what the partner needs is a tool that fulfills these requirements: Service centers may also have limited (or even no) network access. With verified boot and write protection, it’s difficult for the service center to run diagnosis and repair programs (usually built and customized by partners) because those won’t be signed by Google. For Chromebooks, that means the service center may need to disable write protection and change the HWID to match the new configuration. The service center may swap components and reinstall the firmware and/or software image. When there’s a problem that the end user cannot solve, the user returns the device to the partner’s service center for diagnosis and repair. RMA stands for Return Merchandise Authorization. Unpack and repack toolkit in an RMA shim.Extract a single-board RMA shim from a universal shim.Replace bundle components in an RMA shim.Boot from RMA shim (tablets / detachables).Boot from RMA shim (clamshells / convertibles).Combine factory bundle components into an RMA shim image.
